Support
Something not working, or have an idea? Email support@camphand.app. Include your device, iOS version, and rig type.
Level
Where do I put the phone?
Flat, screen up, on the floor or a counter that sits square with the rig. Tell Level which way the top of the phone points in Level › Setup. Any of the four directions works.
The reading seems off.
Calibrate in Level › Setup: one reading, then turn the phone end for end on the same spot and take another. That cancels a case or camera bump. If your counter isn't square with the frame, park somewhere you know is level and tap Zero Here.
What do I need to measure?
Trailers and fifth wheels: track width (tire center to tire center) and the distance from the middle of the axles to the tongue jack or landing gear. Motorhomes and truck campers on the truck: wheelbase and track widths. A truck camper off the truck: the spread of its jacks.
Checklists and stays
How do stays work?
Starting the arrival checklist starts a stay where you are. Finishing the departure checklist ends it. You can add or edit stays by hand, too.
What is overnight detection?
If you turn it on (Settings › Overnight Detection), Camphand notices when you spend the night somewhere without running the arrival checklist and asks at 9:00 the next morning. Tap Not a Campsite at home and it won't ask there again.
How do I import my past stays?
Settings › Import Stays reads a CSV with these columns: id, name, latitude, longitude, arrive, depart, region, site, rating, notes. Dates are yyyy-mm-dd. Camphand flags anything that looks wrong before importing.
Sharing
How do we share a rig?
In the Rig tab, tap Share Rig and send the invitation. When your partner opens it, the rig shows up on their phone with its checklists and stays. Both of you need iCloud turned on.
Does sharing share the purchase?
One purchase covers everyone in your Family Sharing group. A partner outside it gets their own free trips.
Purchases
How does the free trial work?
Your first 3 trips are free. A trip starts when you finish an arrival checklist or level the rig somewhere new. After the third trip ends, your rig, checklists, and stays stay viewable and exportable; unlock Camphand to keep using everything.
I bought it but it's locked.
Tap Settings › Restore Purchases while you have a connection.